When Kay couldn't stop laughing at one point during the speaker's presentation, several people turned to look at her and frowned. A few minutes later when Kay stood to ask a question, everyone turned to look at her with an interested expression. The difference in meaning between these similar behaviors is related to __________.

Maximilliano believes that you have to get the message right the first time because it is always the speaker's responsibility to ensure the listener understands completely. Maximilliano is assuming that his listeners are

a. confirming listeners. b. disconfirming listeners. c. selective listeners. d. passive listeners. e. active listeners.

When conducting an interview, a researcher should

A. respond to each of the subject's answers with a follow-up question. B. ask follow-up questions when needed, but be careful not to overuse them. C. stick to the list of questions he or she prepared in advance if possible. D. ask follow-up questions at the end of the interview, if there is time.