New communications technology drives old technologies out of business.

In the context of policy process model, what step directly follows policy formulation?

a. agenda setting b. policy legitimation c. policy identification d. policy implementation

Cognitive dissonance results from

a. personal emotions such as feelings of hostility or insecurity. b. a low level of knowledge due to poor education. c. the difficulty in processing information under conditions of uncertainty. d. filtering of information inconsistent with existing images.