The five strategic motives driving the decision to invest abroad and become an MNE (market seekers, raw material seekers, production efficiency seekers, knowledge seekers, and political safety seekers) are mutually exclusive

A corporation or other limited liability association that assumes and spreads the liability exposure for any of its group members is called

A) a reciprocal insurer B) a mutual insurer C) a risk retention group D) a stock insurer"

Which of the following service quality dimensions refers to employee competency with respect to knowledge and courtesy?

A) service reliability B) service assurance C) extended services D) customer empathy E) appearance