Acute papillary conjunctivitis, right and left eyes:

A ________ file is used to remind the medical assistant of an event or action that will take place at a future date

a. patient b. tickler c. medical d. reminder

You are mentoring a new EMT. Which of the following could help your protégée understand the importance of treating a patient empathetically?

A) Take him to an Assisted Living facility and introduce him to some of your regular patients. B) Explain to him the various ways you can get a patient to give you a refusal. C) Show him different ways that he can get another unit to take the calls on skid row. D) Spend time showing him how to operate the airway equipment on the ambulance.