At least once a month, I get calls from individuals doing marketing surveys. They frequently claim that the survey will take "just a minute or two."
However, I inevitably find that, once committed in this fashion I am still answering questions 10-20 minutes later. According to the advice given in Influence, the next time I get such a call, which of the following should I feel justified in doing? I should:
(a) tell the caller when the agreed-upon time has run out and end the call.
(b) ask to speak to the caller's supervisor and complain if pressed by the caller to continue beyond the agreed-upon time.
(c) call the Better Business Bureau to advise them of the caller's company name and tactics.
(d) all of the above.
ANSWER: D
You might also like to view...
Each of the following is true of classical and operant conditioning EXCEPT ______
a. they both involve the learning of associations b. responses in both are under the control of stimuli in the environment c. responses learned through them will generally last forever d. in both, new behaviors can build on previously established ones
A psychological disorder in childhood and adolescence characterized by excessive
tendencies to refuse requests from parents and others is known as a(n) ______disorder. a. attention-deficit hyperactivity c. conduct b. childhood disintegrative d. oppositional defiant