The salesperson should know how to meet and greet the buyer and get the relationship off to a good start in which step of the selling process?

____ are any factors that allow a company to differentiate its product or service from those of its competitors to increase market share.

Fill in the blank(s) with the appropriate word(s).

Demonstrating that you heard the content of a message accurately is operating at which level of communication?

a. Level I b. Level II c. Level III d. Level IV