The Internet has allowed increased focus on CRM

The size of a group is limited by:

A. Physical space B. The potential for mutual interaction and awareness C. Geographic distance D. Internet capabilities E. Psychological distance

When making an internal announcement that is unexpected and of a negative nature, which of the following would not be an appropriate step in presenting the information to the audience?

A) Open with a buffer that established mutual ground. B) Advance the reasoning for the decision. C) Announce the change or the bad news. D) Close with as much positive information as appropriate under the circumstances. E) Post a blog thread and allow employees to discuss the changes using social media.