Identify and explain the four causes of poor listening discussed in your text.

If you think of yourself as a victim of office politics, you'll communicate differently than if you see yourself as able to affect your situation by your own actions

Indicate whether the statement is true or false.

Jack and Kate are working on a small group project for their political science class. They disagree on how to complete part of the assignment, and the disagreement soon escalates to a full-scale argument. Afterward, they find it difficult to work together, and the entire group is affected. Jack and Kate are demonstrating ________, meaning that their moods and behaviors influenced, and were influenced by, each another's in a way that affected the group.

A. interdependence B. codependence C. conflict D. escalation