A close friend confides to you that she is upset because she is arguing with her sister. As an
empathic listener, you might support, interpret, or question and you might offer a content
paraphrase or feelings paraphrase.
Describe each response type, and for each, give a sample
response you could give in this situation. The book recommends avoiding prejudging or
advising. Describe these responses and give an example of each.
What will be an ideal response?
Supporting responses communicate concern and willingness to listen. Interpreting
responses reframe the situation. Questioning responses solicit information. Content paraphrases
restate information, and feelings paraphrases restate emotions. Judging responses minimize
concerns with platitudes and advising responses propose solutions.
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Which of the following is NOT a guideline for constructing an
informative preparation outline? a. Use phrases rather than complete sentences. b. Include necessary header information. c. Include an introduction, body, and conclusion. d. Include source citations within the outline and on a source page.
Weber advocated the use of _______________ power rather than legitimate power or charismatic power.
Fill in the blank(s) with the appropriate word(s).