The last time Betty visited Zing's, the dinner served was excellent. Tonight is her anniversary and she was looking forward to an enjoyable evening
After the meal, she starts feeling that the service was not up to par and the evening was not as successful as she had hoped. According to the service-quality model, which gap is obvious here?
The gap prevalent here is the gap between perceived service and expected service. This gap occurs when the customer misperceives the service quality.
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Microsoft's version of scripting that uses the Java syntax is called ________
a) JavaScript b) JScript c) ECMAScript d) J++
All of the following statements about enterprise resource planning (ERP) systems are true except:
A) the modules of an ERP system are integrated through common definitions and a common database. B) ERP systems are designed to support business processes that involve multiple functional units. C) the modules of an ERP system are typically designed for companies operating in the U.S. only. D) ERP systems are typically purchased from a software vendor.