A benchmarking process that focuses on how best-in-class companies achieve their results is referred to as ___________________________________

A salesperson owns 25% of the outstanding shares of Rollo Realty, Inc., and the broker owns the remaining shares. This division of ownership is

a. acceptable. b. mandated. c. discouraged. d. prohibited

Before giving a listing to a broker, the owner informed the broker that the roof was in bad shape. The broker later showed the house and assured the buyer that the house was in excellent condition, without any known problems. After the first rain, the house suffered heavy water damage due to a leaky roof, The buyer is angry and will probably sue the:

a. broker and the seller b. broker c. broker, seller, and escrow company d. title insurance company