The facial management technique to cover up your real feelings by showing another emotion is ________ those feelings

Chris is going to an interview for a job that he really wants. When the interviewer asks him a question, he realizes that he is sweating and cannot think clearly

Chris does this every time when someone asks him a question that he is expected to answer. Chris is most likely experiencing _____. A. interview anxiety B. a lack of concentration C. communication apprehension D. internal dissonance

You can avoid interpersonal conflict if you communicate effectively

a. true b. false