A customer reports their mail can send emails but not receive them. A technician arrives on-site to troubleshoot the issue. Which of the following troubleshooting steps should the technician do FIRST?

The Push-button refresh feature creates a folder called backup in the system partition and moves many folders there, such as ProgramData and Users

Indicate whether the statement is true or false

In which of the following situations is it appropriate for an IT service provider to make copies of a custome's confidential data?

A. If the technician determines it necessary, for backup purposes B. It is never appropriate to copy a customer's data C. If the content is public knowledge D. With the customer's permission, for backup purposes