Which one of the following conditions usually exists when comparing normal and abnormal spoilage to controllability?

Customer equity is:

a. a high tech firm's most valuable resource. b. primarily determined by the cost to acquire new customers. c. almost impossible to calculate. d. most appropriately calculated at the market segment level. e. the net present value of the cash flows associated with a particular customer or segment.

Under the Electronic Communications Privacy Act, an employer cannot access any stored e-mail

of an employee without that employee's consent. Indicate whether the statement is true or false