Describe how "managing by fact" influences TQM

TQM emphasizes the need for using objective data rather than subjective perceptions when making managerial decisions. It advocates the use of statistical techniques such as statistical process control and the design of experiments for collecting and analyzing data.

Business

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Marketing can create and deliver value, but customer choices should be influenced by salespeople

Indicate whether the statement is true or false

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An increase in the level of competition leads to a proportionate increase in the level of environmental richness

Indicate whether the statement is true or false

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