Leo's manager has asked him and his teammates to demonstrate caring towards customers. They are instructed to learn customers' names, and use names while interacting with them
Repeat customers should get special attention, and the team members should remember their preferences and habits. The manager is asking the team to be ________.
A) assuring
B) candid
C) empathetic
D) reliable
E) responsive
C
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Company A’s inventory turnover is 5 and Company B’s is 3. Which of the following conclusions can be drawn?
a. Company A has a higher risk of stock-outs than Company B. b. Company A has a lower risk of lost sales than Company B. c. Company A converts its inventory to profits slower than Company B. d. Company A has a higher risk of product theft than Company B.
Which of the following is considered a market access factor that influences a market's attractiveness?
A) market size B) growth rate C) buyer power D) channel access E) price rivalry