Discuss the perceived advantages of Hampton Inn's 100 percent satisfaction guarantee
What will be an ideal response?
The guarantee provides many advantages to Hampton Inn. Customers like it because they are confident that they will be satisfied. Another important aspect is that it helps managers identify new opportunities for quality improvement. In essence, it increased the pressure and exposed leaks in the system, providing financial incentives to fix the holes. Ultimately, the guarantee has helped generate increased consistency across the service delivery for Hampton Inn and allowed for much greater customer retention.
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Which of the following questions would not be helpful when performing a self-assessment?
a. What are my strengths? b. Am I dependable? c. Have I experienced discrimination in the workplace? d. Do I establish goals and work toward achieving them?
The following table shows the percentage of U.S. energy consumption according to various sources
Source Percentage Petroleum 37% Natural Gas 25% Coal 21% Nuclear 9% All renewable 8% Which of the following best displays this data? A) horizontal bar chart B) vertical bar chart C) pie chart D) histogram