Memoranda (Memos) are used less often these days; under what circumstances might a memo be used?
a. To announce a change in office policy and make a permanent record
b. For information-sharing within a work group
c. Only when writing to a partner outside the firm such as a supplier or contractor
d. When writing to customers
A
Rationale: Memos provide a permanent record of announcements. Most policies are announced to employees by e-mail, but there might be some use for an "on paper" memo on a notice board.
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