Which one of the following is an objective of service transition?
A. To negotiate service levels for new services
B. To ensure that service changes create the expected business value
C. To minimize the impact of service outages on day-to-day business activities
D. To plan and manage entries in the service catalogue
Answer: B. To ensure that service changes create the expected business value
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In putting together a sales team with members from different branch offices, you are concerned that individual differences might pose a problem in the functioning of the team. Which of the following is a true statement about the sales team?
a. Research suggests that sales teams will always function if enough monetary incentives are provided. b. Regardless of the different cultures from the branch offices, a team consisting of good closers will always get the job done. c. Research suggests that, above all else, the manager should make sure each team member has a high level of trust with one another. d. A sales team's approach to its customers will not be affected by changes in the competitive landscape in which it operates. e. Effective selling teams should be externally focused with little or no expertise in dealing with different divisions or business units within their own company.
The ERP implementation contract is usually separate from the software vendor license and contract
Indicate whether the statement is true or false