To achieve quality customer service, the phlebotomist must meet what customer needs?
a. know the customer by name, determine the tests needed by the customer, know who the patient's physician is
b. know what the customer wants, determine the level of service received, and take action to satisfy the customer
c. know what the customer's insurance will pay for, keep the patient from waiting too long, say as little as possible to the patient
b
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________ Timed specimens are necessary for quantitative analysis of substances such as protein, creatinine, or glucose in urine
Indicate whether the statement is true or false
The EMT recognizes that dementia is typically observed as:
A) a chronic and irreversible condition. B) altered mental status with a reversible underlying cause. C) a chronic condition with a sudden onset. D) altered mental status rooted in a psychiatric disorder.