________ is made up of the values, beliefs, customs, and tastes produced or practiced by a group of people

Which of the following steps in Xerox's 10-step process to benchmarking helps companies prioritize which areas are the first candidates for change and improvement?

A) determine the current performance gap B) plan and conduct the investigation C) identify whom to benchmark D) decide what to benchmark E) develop action plans

A problem with the utilitarian approach is

A) that it assumes all countries subscribe to the same definition of "fundamental rights." B) that it imposes a set of mandatory values and behaviors on all entities in society. C) that it encourages selfish behavior. D) that it imposes one's morality upon others and judges them by standards they may or may not accept. E) that it is difficult to recognize all the benefits and costs of any particular decision.