The workforce is becoming increasingly diverse as a result of increased numbers of women, minorities, immigrants, the overall aging of workers, and increased presence of physically challenged persons

Your textbook lists skills of competent communicators. Which four will be the most useful to

you? Consider the skills you need at home, at work, or in college. Briefly describe those four skills and give specific reasons why they will be especially useful. What will be an ideal response?

In Rusbult’s accommodation model, which strategy for coping with dissatisfying events is constructive and passive?

A. exit B. voice C. neglect D. loyalty