What is a good practice when working with a customer on site?
A. if a customer has a document on the screen, it's okay to read it
B. limit use of your cell phone to work-related calls
C. since you are there to help, it's okay to use the customer's phone for important calls
D. inform the user that if you have to leave while they make a phone call, they will have to pay more
Answer: B
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A commercial Internet hosting facility advertises that it has “N+2” HVAC systems. This means:
a. One more HVAC unit than is needed to provide cooling to the entire facility b. Two more HVAC units than are needed to provide cooling to the entire facility c. Spare parts on-hand for two HVAC units d. Twice the HVAC capacity than is needed to provide cooling to the entire facility
_______________ is a container used mainly for WMA and WMV streams.
Fill in the blank(s) with the appropriate word(s).