The appearance of service technicians and of the service equipment is referred to as _____ in SERVQUAL

Expected sales for next year for the Beresford Company is 150,000 units. Curt Planters, manager of the Beresford Division, is under pressure to improve the performance of the Division. As he plans for next year, he has to decide whether to produce 150,000 units or 180,000 units. The Beresford Company will have higher net income if Curt Planters decides to produce

a. 180,000 units if income is measured under absorption costing. b. 180,000 units if income is measured under variable costing. c. 150,000 units if income is measured under absorption costing. d. 150,000 units if income is measured under variable costing.

All of the following are duties that a Texas insurer must perform within 15 days after receipt of the claim, EXCEPT:

a. Acknowledge receipt of the claim. b. Commence an investigation of the claim. c. Request from the claimant all items, statements, and forms that the insurer reasonably believes, at the time, will be required from the claimant. d. Schedule a hearing to dispute the claim, if necessary.