Why is the counterproposal an effective ending to a bad-news message? Give an example of a situation in which a counterproposal might be appropriate
A counterproposal is often an effective way to convey the company's sincerity and helpful attitude; you are not just delivering bad news but are offering an alternative that might be acceptable to the reader. Student examples of situations will vary but might include a situation where a customer wants a new replacement product, and the company makes a counterproposal to repair the damaged product.
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Indicate whether this statement is true or false.