Jillian, the CEO of Pine, Inc., is being interviewed by a TV anchor about a brand-new cellular phone her company recently launched. After asking a few questions about the phone specs, the anchor decided to go a step further by asking about the company’s economic status. Jillian was not prepared for such a question. What step should Jillian take?

a. Repeat or rephrase the question
b. Use organizational signposts
c. Listen carefully and nonjudgmentally
d. Neutralize hostile questions

A

Communication & Mass Media

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Communication & Mass Media

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Communication & Mass Media