____ is a very simple program that removes copy protection from a DVD.

You have seen the reported problem that the computer will not boot. Which step of the troubleshooting process will you do next?

A) Establish a theory of probable cause. B) Test a theory to determine the cause. C) Identify the problem. D) Establish a plan of action.

In a CASE statement that uses a simple when clause, what follows CASE?

a. Value expression b. Search condition c. WHEN d. ELSE