Scope-creep happens when additional features overstep the original scope
Indicate whether the statement is true or false
TRUE
Business
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When making claims or requesting adjustments, you should do what?
A) Avoid revealing your contact information. B) Use the indirect approach. C) Always maintain a professional tone. D) Leave the specific course of action to the reader. E) Warn the reader of the consequences of inaction.
Business
Which of the following is least likely to be considered a routine or positive message?
A) Answers to routine requests B) Denial of claims and adjustments C) Recommendations D) Routine informational messages E) Good-news announcements
Business