The _____ element of reengineering involves an examination of what the company does and why.

The strengthening of a response by following it with a pleasurable consequence or removing an unpleasant stimulus is called ________

a) reinforcement b) modeling c) punishment d) extinction

For a sample with s = 12, a score of X = 73 corresponds to z = –1.00 . What is the sample mean?

a. M = 61 c. M = 79 b. M = 67 d. M = 85