Internal change agents can be so involved with what is going on within the organization that they cannot see the true source of the problems

Agency in real estate related transactions includes relationships between brokers and their:

a. principals. b. agents. c. Both a. and b. d. A real estate broker is never an agent.

When making a high-consequence work-oriented decision, if the decision you need to make will have significant impacts on the team and you risk loosing their trust and goodwill without getting their input, then:

(a) make an autocratic decision, (b) used the group decision making model, (c) use consultative decision making, (d) use any one of the three decision making processes but be prepared to defend your decision accordingly.