GSM is the standard for Europe but less widely used in the United States and Canada

____________________ involves perceiving personal attacks, criticism, or hostile overtones in communication when no offense is intended

Fill in the blank(s) with correct word

When giving a public speech, a sense of confidence is communicated when the speaker:

a. maintains an upright stance and squared shoulders. b. slouches his or her shoulders forward with hands in pocket. c. sways from side to side. d. scratches the nose, hand, or arm.