Parenthetical notes within an outline are used to indicate __________.

Which of the following statements about eye contact in Western culture is false?

a. Someone who closes his or her eyes while listening may be attuned to the message instead of bored by it. b. Eye contact can be used to communicate romantic interest. c. Speakers who make eye contact with members of their audience will lose credibility. d. Returning another person's eye contact is appropriate and respectful.

When Elaine says, "I am so mad" instead of "You make me so mad," she is

a. acknowledging her biological triggers. b. taking responsibility for her emotions. c. managing her display rules. d. deintensifying her emotional display.