In an introduction, you may ask a question that doesn't require a response but makes the audience think about your topic. This is called

When giving a public speech, a sense of confidence is communicated when the speaker:

a. maintains an upright stance and squared shoulders. b. slouches his or her shoulders forward with hands in pocket. c. sways from side to side. d. scratches the nose, hand, or arm.

Gerron selected the main ideas for his speech and decided to place them in chronological order. What process is Gerron using?

A. organization B. persuasion C. recall D. active listening