As with objects, communication with components is conducted by exchanging messages

Ideal ________ would exist if users could fix the product themselves with little cost in money or time

A) durability B) reliability C) style D) design E) reparability

Well-trained salespeople can add value to the traditional retail shopping experience. Selling for a retailer might involve which of the following products?

A) personal computers, automobiles and assembly line robotics equipment B) photographic equipment, industrial specialties and recreational equipment C) fashion apparel, personal computers and recreational vehicles D) microchips, musical instruments and automobiles E) software back-end integration services, jewelry, and motorcycles