A private, unstated goal that a member wants to achieve through a group and which is often harmful to group accomplishment is called a(n) ________ item.
Fill in the blank(s) with the appropriate word(s).
hidden agenda
Communication & Mass Media
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Total quality management (TQM) is another name for management by objectives (MBO)
True c
Communication & Mass Media
Jonathan has just met Carlos, a student from Brazil. He asks Carlos, “How do you like it here in America?” Carlos says, “I’m from America.” What is illustrated by this exchange?
a. defensiveness on Carlos’s part b. ethnocentrism on Jonathan’s part c. language difficulty on Carlos’s part d. rudeness on Jonathan’s part
Communication & Mass Media