Leonard walked to the podium, made direct eye contact with the audience, then asked the audience:
"Have you ever wondered what a hot dog is made of? Do you really want to know?" What introductory device was Leonard using?
a. opening with a startling facts
b. asking rhetorical questions
c. establishing his credibility
d. using personal references
b
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According to the text, negative consequences of interpersonal conflict may be due to
A) unfair fighting methods. B) close examination of the reasons for the conflict. C) revealing one's needs within a relationship. D) unequal power in a relationship.
Which of the following is a useful and practical strategy for a leader to use in a group's first meeting?
a. Introduce members instead of allowing members to introduce themselves, so that individual members will not attempt to promote themselves to the team b. Recognize and discuss implicit norms c. Prepare a statement to convey a shared vision d. Have each member sign an agreement of commitment to the group's goals and members