Research reports that trust is a major factor supporting accuracy in upward communication

Preston: "Just to be sure everyone gets a chance to contribute their ideas, let's use Nominal Group Technique." David: "No way. That dumb techniques is too structured. We need to hold a brainstorming session." This is an example of ___

What will be an ideal response?

With blog headlines, what does residual message mean?

a. what you want your audience to take away from the reading b. the extraneous words of the headline c. copy that will not be read but is needed to fill space d. the secondary message on the page