How can you instruct or train users to assist with troubleshooting network issues?
What will be an ideal response?
You can train users to take a variety of actions to help you and themselves. For example, they should:
* Save their work at the first sign of a problem.
* Record information about a problem as the problem is occurring
* Report any protocol information, such as error messages about a protocol or an address
* Quickly report a problem by text message, by telephone, or by voice mail if you cannot be reached immediately
* Avoid sending email about urgent problems
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What will be an ideal response?What will be an ideal response?