A(n) _______________ is a framework of categories, often used in inductive theory building

According to your text, about 20% of corporate training today takes place online

Indicate whether the statement is true or false.

If you as a speaker do not know the answer to a listener's question, you should

A. deflect the question by telling the audience that there is not enough time to answer the question adequately. B. admit that you do not know the answer. C. give as strong an answer as you can manage under the circumstances.