You go for an interview and your prospective employer seats you in a room with six other people. You are given a problem to work out together. As you work, you are observed through a one-way glass to evaluate your leadership and teamwork abilities. This interview strategy is:

In majority of the instances, the likelihood that a relational partner will care how you feel is determined by the attitude by which you begin the conversation

Indicate whether the statement is true or false

The first step a person should take when managing the problem is to _____

a. discuss the pros and cons of each possible solution b. identify where goals overlap c. define the problem before trying to solve it d. clearly describe the conflict-producing events