What is the rationale for responding to a person by matching her communication level?
a. It is a technique for defusing highly emotional situations.
b. Communication level determines patient satisfaction—the more energetic your response, the more satisfied the outcome.
c. In most instances, matching a person’s communication level ensures your communication will be received and
understood.
d. This is an unproven concept that does not work in real life.
c. In most instances, matching a person’s communication level ensures your communication will be received and
understood.
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Located in the middle ear, the stapes is also known as the:
A) Stirrup. B) Anvil. C) Hammer. D) Canal.
Which of the following phrases BEST supports the "chief complaint"?
A. A secondary or additional illness or disease currently experienced by the patient in addition to the chief complaint B. The patient's description of the specific health issue, complaint, or disease for which the patient came to the clinician C. A patient's subjective report of the discomfort, pain, illness, or disease from which they currently experience D. Objective evidence of an illness, condition, or pathology which can be scientifically observed and quantified