Which step in the A-E-I-O-U Conflict Resolution Model is expressed in the follow statement: "I hope all of us agree that the plan we come up with should be the most direct and efficient way to get where we want to go when this project is finished

In other words, let's keep our eye on the prize."
a) Assume the other person means well.
b) Express your feelings.
c) Identify what you would like to happen.
d) Outcomes you expect are made clear.
e) Understanding on a mutual basis is achieved.

ANS: c