At which step of the crisis communications process do you engage in evaluation of what went well in handling the crisis and what didn't?

A) message development
B) recovery
C) response
D) risk assessment
E) planning

Answer: B

Communication & Mass Media

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When managers want employees to see them as leaders, they might demonstrate their expertise in the area, or just remind employees that they are the boss. Both of these are considered what kind of strategies?

A) image-confirming B) self-aggrandizing C) controlling D) influencing

Communication & Mass Media

What percentage of seats in the U.S. Senate and House of Representatives are held by women as of 2012?

A) 50% B) 30% C) 10% D) 25% E) 17%

Communication & Mass Media