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A customer has engaged a company to improve the availability of all of the customer's services and applications, enabling the customer to minimize downtime to a few hours per quarter. Which of the following will document the scope of the activities the company will provide to the customer, including the intended outcomes?

A. MLA B. MOU C. SOW D. SLA

Java programs communicate with databases using what API?

a. DBMS. b. JDBC. c. RDBMS. d. Database.