When “reading” a message, a person can accept the dominant ideology but also engage in selective interpretation.

Guidelines for productive conflict include

(1) monitoring your personal behavior and the behavior of others for signs of destructive conflict; (2) identifying common goals and interests; (3) developing norms to work on problems; (4) working on problem identification and definition; (5) focusing on mutual gain; (6) setting a meeting to work on the conflict: (7) developing solutions and narrowing the choices for action; (8) committing to solutions; and (9) monitoring the process. Indicate whether this statement is true or false.

Communication that is used to influence the attitudes or behaviors of others is known as _____

Fill in the blank(s) with correct word.