When we listen and ________ , we recognize, acknowledge and express value for another person

Tracie is gathering sources of support for her persuasive speech on animal testing for medical purposes. She makes use of Web sources and finds a great deal of relevant material which she records for later use. However, when outlining the speech, she can't find the source of many of the facts and statistics she plans to use. What is Tracie's problem?

A) Tracie doesn't have a problem; the audience trusts her to be truthful and not to make up facts. B) Tracie forgot to create a preliminary bibliography with all necessary material to locate the sources. C) Tracie violated a principle of outlining: never insert supporting material into an outline for a speech. D) Tracie forgot to get full citations on her sources, but she can orally cite what she remembers.

According to the text, a hidden agenda a. is always a negative factor in persuasion

b. none of these choices. c. can be a positive motivator. d. is always a positive factor in persuasion.