When we decide in advance that a speaker has nothing to offer us (thus we tune him/her out), we are engaged in prejudging this person which is an internal obstacle to listening

When Beth first met Katie at work, Katie was impatient, stressed out, and irritable. For quite

a while, Beth had a negative impression of Katie, and tried to avoid her. In reality, Katie is kind and even-tempered. Which of the following best describes why Beth persisted in seeing Katie in a negative light? A) self-fulfilling prophecy B) primacy effect C) horn effect D) implicit personality theory

In which of the following zones is interpersonal communication LEAST likely?

A) intimate B) personal C) social D) public