________ means planning for losses by using available cash, establishing loss reserves or borrowing fund.

How do firms create benefits for themselves and their customers and effectively use resources such as knowledge, physical materials, equipment, and information?

A) By creating intangible goods and services B) By instituting high-contact systems C) By changing capacity planning based on customer needs D) By utilizing operations management techniques E) By creating a fixed-position production layout

Which of the following is another term for the invoice approval form?

a. a receiving report b. an invoice c. a voucher d. a remittance advice