During training, Larry is presenting the benefits of effective listening skills in conflict resolution. Although his words stress the importance of the skill, his nonverbal delivery is flat and uninteresting

What is the most likely effect of this presentation?
a. Trainees will believe his words and see the information as important.
b. Trainees will believe his nonverbal delivery and see the information as uninteresting.
c. Trainees will ask more questions.
d. There will likely be no effect.

b

Communication & Mass Media

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Illustrations, whether humorous or serious, can be equally useful in the introduction of a speech

Indicate whether the statement is true or false

Communication & Mass Media

Which of the following guidelines is provided in the text for being critically open-minded in a group interaction?

A) Members should come to a meeting with their minds already made up. B) Members should be unwilling to alter or revise their suggestions after discussion occurs. C) Members should come to the group with ideas and information but without firmly formulated conclusions. D) Members can accept or reject suggestions without critically evaluating them, if that is their preferred method.

Communication & Mass Media