The availability of Big Data allows the decision maker to use the RFM approach successfully by:

a. Incorporating other metrics such as response rate.
b. Creating iso-profit lines.
c. Relating RFM with the concept of customer lifetime value.
d. All of the above
?
Chapter 10

D

Business

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The process of managing change in hardware, software, documentation, and measurements best defines

A) critical chain project management. B) PERT. C) configuration management. D) benchmarking.

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